Terms & Privacy

Terms & Privacy

THE AGREEMENT: The use of this website and services on this website provided by Leadzoom(hereinafter referred to as “Company”) are subject to the following Terms & Conditions (hereinafter the “Agreement”), all parts and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website (hereinafter collectively referred to as “Website”) and any services provided by or on this Website (“Services”). Leadzoom is not a LinkedIn product. You understand that like any third-party software or tools, LinkedIn Corporation does not endorse the use of Leadzoom nor does LinkedIn Corporation have any association with Leadzoom.

1) DEFINITIONS

The parties referred to in this Agreement shall be defined as follows:

  1. Company, Us, We: The Company, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. Leadzoom, Company, Us, We, Our, Ours and other first-person pronouns will refer to the Company, as well as all employees and affiliates of the Company.
  2. You, the User, the Client: You, as the user of the Website, will be referred to throughout this Agreement with second-person pronouns such as You, Your, Yours, or as User or Client.
  3. Parties: Collectively, the parties to this Agreement (the Company and You) will be referred to as Parties.
2) ASSENT & ACCEPTANCE

By using the Website, You warrant that You have read and reviewed this Agreement and that You agree to be bound by it. If You do not agree to be bound by this Agreement, please leave the Website immediately. The Company only agrees to provide use of this Website and Services to You if You assent to this Agreement.

3) AGE RESTRICTION

You must be at least 18 (eighteen) years of age to use this Website or any Services contained herein. By using this Website, You represent and warrant that You are at least 18 years of age and may legally agree to this Agreement. The Company assumes no responsibility or liability for any misrepresentation of Your age.

4) LICENSE TO USE WEBSITE

The Company may provide You with certain information as a result of Your use of the Website or Services. Such information may include, but is not limited to, documentation, data, or information developed by the Company, and other materials which may assist in Your use of the Website or Services (“Company Materials”). Subject to this Agreement, the Company grants You a non-exclusive, limited, non-transferable and revocable license to use the Company Materials solely in connection with Your use of the Website and Services. Leadzoom paid license is non refundable. The Company Materials may not be used for any other purpose and this license terminates upon Your cessation of use of the Website or Services or at the termination of this Agreement.

5) INTELLECTUAL PROPERTY

You agree that the Website and all Services provided by the Company are the property of the Company, including all copyrights, trademarks, trade secrets, patents and other intellectual property (“Company IP”). You agree that the Company owns all right, title and interest in and to the Company IP and that You will not use the Company IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the Company IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Company.

6) USER OBLIGATIONS

As a user of the Website or Services, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, Your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable You to use the Website and Services. You must not share such identifying information with any third party and if You discover that Your identifying information has been compromised, You agree to notify Us immediately in writing. Email notification will suffice. You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us apprised of any changes to Your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity is grounds for immediate termination of this Agreement.

7) ACCEPTABLE USE

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services or general business of the Company.

You further agree not to use the Website or Services:

  1. To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
  2. To violate any intellectual property rights of the Company or any third party;
  3. To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
  4. To perpetrate any fraud;
  5. To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
  6. To publish or distribute any obscene or defamatory material;
  7. To publish or distribute any material that incites violence, hate or discrimination towards any group;
  8. To unlawfully gather information about others.
8) PRIVACY INFORMATION

Through Your Use of the Website and Services, You may provide Us with certain information. By using the Website or the Services, You authorize the Company to use Your information in the United Kingdom and any other country where We may operate.

  1. Information We May Collect or Receive: When You register for an account, You provide Us with a valid email address and may provide Us with additional information, such as Your name or billing information. Depending on how You use Our Website or Services, We may also receive information from external applications You use to access Our Website, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.
  2. How We Use Information: We use the information gathered from You to ensure Your continued good experience on Our website, including through email communication. We may also track certain of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers.
  3. How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive from the use of various technologies, You may choose to disable cookies in Your web browser. Please be aware that the Company will still receive information about You that You have provided, such as Your email address. If You choose to terminate Your account, the Company will store information about You for the following number of days: 30. After that time, it will be deleted
  4. We use SSL (Secure Sockets Layer) for connections between client side (website & app) and our servers to protect your data
  5. We do not collect any payment information of any kind.
  6. We store only your Leadzoom account information (email, licenses, team members for enterprise accounts) on our servers
9) REVERSE ENGINEERING & SECURITY

You agree not to undertake any of the following actions:

  1. Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;
  2. Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.
10) DATA LOSS

The Company does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Services is at Your own risk.

11) INDEMNIFICATION

You agree to defend and indemnify the Company and any of its affiliates (if applicable) and hold Us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to Your use or misuse of the Website or Services, Your breach of this Agreement, or Your conduct or actions. You agree that the Company shall be able to select its own legal counsel and may participate in its own defense, if the Company wishes.

12) SPAM POLICY

You are strictly prohibited from using the Website or any of the Company’s Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

13) THIRD-PARTY LINKS & CONTENT

The Company may occasionally post links to third party websites or other services. You agree that the Company is not responsible or liable for any loss or damage caused as a result of Your use of any third party services linked to from Our Website.

14) MODIFICATION & VARIATION

The Company may, from time to time and at any time without notice to You, modify this Agreement. You agree that the Company has the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Agreement, unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.

  1. To the extent any part or sub-part of this Agreement is held ineffective or invalid by any court of law, You agree that the prior, effective version of this Agreement shall be considered enforceable and valid to the fullest extent.
  2. You agree to routinely monitor this Agreement and refer to the Effective Date posted at the top of this Agreement to note modifications or variations. You further agree to clear Your cache when doing so to avoid accessing a prior version of this Agreement. You agree that Your continued use of the Website after any modifications to this Agreement is a manifestation of Your continued assent to this Agreement.
  3. In the event that You fail to monitor any modifications to or variations of this Agreement, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified Agreement.
15) ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.

16) SERVICE INTERRUPTIONS

The Company may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Company shall have no liability for any damage or loss caused as a result of such downtime.

17) TERM, TERMINATION & SUSPENSION

The Company may terminate this Agreement with You at any time for any reason, with or without cause. The Company specifically reserves the right to terminate this Agreement if You violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the Company or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If You have registered for an account with Us, You may also terminate this Agreement at any time by contacting Us and requesting termination. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect. If the customer would like to cancel their service, Leadzoom requires an email in writing to request cancellation and must give 30 days notice. To cancel your service, direct your email to hi@leadzoom.io

18) NO WARRANTIES

You agree that Your use of the Website and Services is at Your sole and exclusive risk and that any Services provided by Us are on an “As Is” basis. The Company hereby expressly disclaims any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. The Company makes no warranties that the Website or Services will meet Your needs or that the Website or Services will be uninterrupted, error-free, or secure. The Company also makes no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. You agree that any damage that may occur to You, through Your computer system, or as a result of loss of Your data from Your use of the Website or Services is Your sole responsibility and that the Company is not liable for any such damage or loss.

19) LIMITATION ON LIABILITY

The Company is not liable for any damages that may occur to You as a result of Your use of the Website or Services, to the fullest extent permitted by law. The maximum liability of the Company arising from or relating to this Agreement is limited to the greater of one hundred (£100) GBP Pounds or the amount You paid to the Company in the last six (6) months. This section applies to any and all claims by You, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.

20) GENERAL PROVISIONS
  1. LANGUAGE: All communications made or notices given pursuant to this Agreement shall be in the English language.
  2. JURISDICTION, VENUE & CHOICE OF LAW: Through Your use of the Website or Services, You agree that the laws of the United Kingdom shall govern any matter or dispute relating to or arising out of this Agreement, as well as any dispute of any kind that may arise between You and the Company, with the exception of its conflict of law provisions. In case any litigation specifically permitted under this Agreement is initiated, the Parties agree to submit to the personal jurisdiction of the United Kingdom. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. You hereby waive the right to any objection of venue, including assertion of the doctrine of forum non conveniens or similar doctrine.
  3. ARBITRATION: In case of a dispute between the Parties relating to or arising out of this Agreement, the Parties shall first attempt to resolve the dispute personally and in good faith. If these personal resolution attempts fail, the Parties shall then submit the dispute to binding arbitration. The arbitration shall be conducted in the United Kingdom. The arbitration shall be conducted by a single arbitrator and such arbitrator shall have no authority to add Parties, vary the provisions of this Agreement, award punitive damages, or certify a class. The arbitrator shall be bound by applicable and governing law of the United Kingdom. Each Party shall pay their own costs and fees. Claims necessitating arbitration under this section include, but are not limited to: contract claims, tort claims based on local laws, ordinances, statutes or regulations. Intellectual property claims by the Company will not be subject to arbitration and may, as an exception to this sub-part, be litigated. The Parties, in agreement with this sub-part of this Agreement, waive any rights they may have to a jury trial in regard to arbitral claims.
  4. ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by You. Should this Agreement, or the rights granted hereunder, by assigned, sold, leased or otherwise transferred by the Company, the rights and liabilities of the Company will bind and insure to any assignees, administrators, successors and executors.
  5. SEVERABILITY: If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the remainder of this Agreement shall continue in full force.
  6. NO WAIVER: In the event that We fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.
  7. HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.
  8. NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties.
  9. FORCE MAJEURE: The Company is not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.
  10. ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email Us at the following address: alan@leadzoom.io
21) BUYING ONLINE
  1. By making a purchase online, you acknowledge and agree to be bound by the terms and privacy policy of Leadzoom. Please note that this is a subscription-based service. The second payment will be automatically charged 30 days after the initial payment for monthly commitments, and 90 days after for quarterly commitments. In the event that there is any time owed back to the platform, it will be provided to you once the second payment has been successfully processed.

  2. If you have agreed in writing to participate in a trial service, it is your responsibility to cancel the agreement before the next payment is due. Failure to do so will result in the application of our standard terms and conditions. Kindly note that refunds will not be granted once payment has been made.

  3. Non-Refundable Payment and Service Guarantee: Payment for services rendered by Leadzoom is non-refundable. Leadzoom is committed to delivering high-quality email marketing services and dedicates significant effort to onboard customers whose goals align with our expertise. However, given the inherent uncertainties in marketing and business outcomes, we cannot guarantee specific results beyond our direct control, such as compelling recipients to desire your product or service.

  4. Service Commitment: Our primary responsibility and commitment are to ensure that emails are successfully delivered to the intended recipients’ inboxes and to maximize the likelihood of these emails being opened. While Leadzoom employs advanced techniques and industry best practices to achieve these objectives, it is important to acknowledge that the final consumer actions are influenced by numerous factors beyond our direct control.
  5. Acknowledgement of Marketing Risks: By engaging Leadzoom for email marketing services, the Client acknowledges the unpredictable nature of marketing results and agrees that payment obligations are not contingent upon achieving specific marketing outcomes, such as conversion rates, sales increases, or any other form of customer engagement beyond the successful delivery and opening of emails.
22) SERVICE GUARANTEE
22.1 EMAIL CAMPAIGN

Any modifications to the product, service, branding, or company shall render the lead guarantee invalid. It is the responsibility of the client to notify the company promptly of any changes that may affect the lead guarantee.

Lead Guarantee Provision: The Lead Guarantee as outlined herein is applicable solely to Agreements that are maintained for the entire term as specified within the contract (“Full-Term Contracts”). Leadzoom reserves the right, at its sole discretion, to extend the original contractual term by up to one hundred percent (100%) in order to fulfill its obligations and commitments as specified in the Agreement. For illustrative purposes, should the initial term of the Agreement be six (6) months, Leadzoom retains the right to extend this period by an additional six (6) months in order to meet the commitments specified within the Agreement.

A lead is a prospect who has expressed some level of interest in your offerings and has demonstrated a willingness to engage further or progress to the next stage of the conversation following initial contact. This engagement can take various forms, such as actively requesting information, expressing interest in a product or service, initiating contact for further discussions, or indicating a desire for a call or meeting.

  1. ALTERATION OF COMPANY OR BRANDING: In the event of any alterations, changes, or rebranding of the company or its branding, the lead guarantee shall become null and void. The client acknowledges that the lead guarantee is contingent upon the company and its branding remaining unchanged during the duration of the agreement.
  2. NOTIFICATION REQUIREMENT: The client must provide written notification of any planned modifications, alterations, or rebranding efforts that may impact the lead guarantee before contracting and onboarding begin. Complying with the above notification requirement where applicable allows for a fair lead projection and accurate campaign strategisation under the application of the above changes. Failure to provide said notification may result in the automatic nullification of the lead guarantee.
  3. AGREEMENT AMENDMENT: If modifications, alterations, or rebranding efforts occur, the company and the client may enter into a separate agreement to define new terms and conditions regarding the lead guarantee. Any such amendments shall be agreed upon in writing and signed by both parties.
  4. TERMINATION RIGHTS: If the lead guarantee becomes invalid due to modifications, alterations, or rebranding, either party reserves the right to terminate the agreement upon providing written notice to the other party. In such cases, any remaining obligations or liabilities under the agreement shall be handled according to the termination provisions outlined in the original agreement.
  5. NO RETROACTIVE EFFECT: Any modifications, alterations, or rebranding efforts that occur prior to the execution of this agreement shall not affect the validity of the lead guarantee. The lead guarantee is only applicable to the original product, service, branding, and company as described at the time of agreement execution.
  6. CAMPAIGN STRATEGY: Our copywriting team will create a cold email cadence that follows direct response marketing principles. Leadzoom will submit the cadence to the Customer for review and approval. The Customer is open to leave feedback and provide suggestions. The Customer understands that if they are adjusting more than 10% or exceeding 3 revisions of the email copy they are putting the campaign at a performance risk, Leadzoom reserves the right to take complete control of the campaign in the case of underperformance in order to ensure complete delivery of the guarantee, failure to accept this make the guarantee null and void. Leadzoom may ask you for Sales Assets to accompany the campaigns to maximize the performance, failure to provide these could invalidate the guarantee.
  7. CAMPAIGN BREAK: Any request for a change in domains shall incur a charge of £150. This charge is applicable to cover the administrative and technical costs associated with the domain transition process.
  8. ENTIRE AGREEMENT: These terms and conditions, along with the original agreement, constitute the entire understanding between the company and the client regarding the lead guarantee. No other representations, warranties, or guarantees, whether verbal or written, shall be considered valid unless explicitly stated in this agreement or subsequently agreed upon in writing.
22.2 LINKEDIN CAMPAIGN

Leadzoom agrees to undertake efforts to facilitate LinkedIn connections and associated output (hereinafter collectively referred to as “Service”).

  1. ACKNOWLEDGMENT OF LIMITATIONS: The parties acknowledge and agree that the Service provided by the service provider is subject to inherent limitations. These limitations may arise due to factors beyond the service provider’s control, including but not limited to technical constraints, changes in LinkedIn algorithms, and the behavior of third-party users.
  2. NO GUARANTEES OF RESULTS: The service provider makes no guarantees, representations, or warranties, either express or implied, regarding the number of LinkedIn connections or the specific outcomes resulting from the Service. The parties acknowledge that the success of LinkedIn connections and associated output is influenced by various external factors, and as such, results may vary.
  3. BEST EFFORTS OBLIGATION: Notwithstanding the absence of guarantees, the service provider agrees to exert reasonable efforts to achieve the objectives outlined in the agreement. However, the parties acknowledge that the service provider’s obligation is limited to undertaking best efforts and does not imply any assurance of specific results.
  4. LIMITATION OF LIABILITY: In no event shall the service provider be liable to the client or any third party for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the Service, including but not limited to lost profits, loss of data, or business interruption, regardless of the form of action, whether in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.
  5. INDEMNIFICATION: The client agrees to indemnify, defend, and hold harmless the service provider from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or related to the client’s use of the Service, including but not limited to any claims alleging a failure to achieve desired LinkedIn connections or output.
  6. NO REFUND: The parties acknowledge that no refunds will be issued for paused campaigns, and the service provider shall not be held responsible for any disconnection issues that may arise.
23) PAYMENT OBLIGATIONS
In the event that a client fails to fulfill their payment obligations to Leadzoom or our supplier, Two Inc, and as a result, we are compelled to pause or halt campaigns for a period of 10 days or more, the following conditions will be put into effect:
 
1. Once payment issues have been resolved and there is an intent to resume the service, a reactivation fee will be imposed. This fee is equivalent to one month’s service value at the time the campaigns were paused or halted, designed to cover the required setup and reconfiguration efforts to reactivate the campaigns.
2. Prior to the resumption of service, the reactivation fee will be communicated to the client. It is imperative that this fee is paid in full before any campaign can be restarted. Please note, this reactivation fee is non-refundable and will be calculated based on the client’s service value at the time the campaigns were paused or halted.
3. Furthermore, any existing guarantees associated with the service will become null and void upon the pausing or halting of campaigns due to payment failure. It should be noted that the reinstatement of these guarantees upon resumption of service is at our sole discretion. We retain the right to choose not to reinstate these guarantees, as per the circumstances surrounding the resumption of the service.
4. If your credit application with our affiliated financial partners is declined, you remain obligated to make an upfront payment for the full amount of the service. This payment must be settled before any services are provided. Regardless of your credit application status, all terms and conditions set forth in this contract are valid and binding in their entirety.
 
24) FAIR USAGE POLICY

1. INTRODUCTIONACKNOWLEDGEMENT:  The User acknowledges and agrees that the services provided under these Terms and Conditions are subject to a Fair Use Policy (“Fair Use Policy”).
PURPOSE: The Fair Usage Policy herein referred to as (“FUP”) is established to provide guidelines for clients and the service provider, Leadzoom (referred to as “the Service Provider”), to ensure the effectiveness and fairness of cold email prospecting campaigns (referred to as “Our Service”).
SCOPE: This FUP applies to all clients utilising the cold email prospecting service provided by the Service Provider.
RESPONSIBILITIES: Both parties, namely the client and the Service Provider, are bound by the terms outlined in this FUP and are obligated to adhere to its provisions. Under this FUP, we will make reasonable efforts to rectify any issues with the services provided for the duration of the initial term of this agreement. We will work closely with the User to troubleshoot and correct any issues that may arise in accordance with the guarantees we provide.
CONTRACT: The service will commence on the date of the onboarding call. The contractual term begins when the campaign goes live and continues for the agreed initial term. If, after the conclusion of the initial term of this agreement, we determine in our sole discretion that all reasonable attempts to fix or rectify the services have been exhausted, the guarantees under this agreement will be considered null and void. The User will be notified of this determination in writing. In the event that our guarantee is deemed null and void, we shall have no further obligations to provide any guarantee-related services or remedies to the User. This does not affect the User’s statutory rights.

GENERAL: Please note that this FUP is a key part of our Terms and Conditions. By agreeing to these Terms and Conditions, you are agreeing to this FUP.
2. ELIGIBILITY CRITERIASOCIAL PROOF: Clients are required to furnish evidence substantiating their credibility and past success, such as testimonials, case studies, or reviews from previous customers.
ATTRACTIVE OFFER: A compelling value proposition or incentive must be incorporated into the client’s offering to captivate the interest of the target audience.
INDUSTRY KNOWLEDGE: Clients must demonstrate a comprehensive understanding of their industry and target market to facilitate effective messaging and audience segmentation.
3. ONBOARDING PROCESSCOMPLETION OF ONBOARDING DOCUMENT: Clients are required to furnish detailed information about their business, target audience, value proposition, and industry expertise through a comprehensive onboarding document. This document must be completed within the initial 30 days from the date of contract signing. Failure to meet this deadline will result in the forfeiture of all guarantees specified in the agreement.
INITIAL ASSESSMENT: Following the submission of the onboarding document, the Service Provider conducts an evaluation to determine the client’s eligibility based on the criteria outlined in this FUP.
COMMUNICATION EXPECTANCY: Clients are expected to maintain regular communication with the Service Provider within a 30-day period following the initiation of the contract. Failure to adhere to this communication expectancy will result in the forfeiture of all guarantees outlined in the agreement.
GUARANTEE FORFEITURE: In the event of non-compliance with the onboarding document completion and communication expectancy requirements, clients will forfeit any guarantees provided in the contract.
4. CONTENT AND DATA CHANGESINITIAL CREATION: Following the onboarding process, the Service Provider undertakes the initial creation of copy and sourcing of data based on the client’s provided information.
REVISION POLICY: Clients are entitled to request revisions to the content and data within reasonable parameters. Revisions may encompass adjustments to messaging, audience targeting, and data parameters.
CRITERIA FOR CHANGES: Requests for changes should be substantiated by inadequacies in social proof, offer attractiveness, or industry knowledge.
APPROVAL PROCESS: All requested changes are subject to approval by Leadzoom to ensure compliance with the eligibility criteria.
5. FAIR USAGE GUIDELINESTRANSPARENCY: Clients are encouraged to maintain transparent communication and provide updates or clarifications as necessary to facilitate effective campaign execution.
COLLABORATION: Leadzoom and the client collaborate to optimise campaign performance and achieve mutual objectives.
COMPLIANCE: Clients are expected to adhere to the FUP and cooperate with Leadzoom to ensure the success of the campaign.
LIMITATIONS:  In the event of campaign underperformance during the contract period, Leadzoom remains committed to ongoing efforts toward campaign improvement. This commitment may extend up to an additional period equal to 100% of the original contract duration, exclusive of any free months or bonus time originally granted. For instance, a three-month contract may be extended by an additional three months, and a six-month contract by an additional six months, with targeted prospects totaling 20,000 and 40,000, respectively. This extension does not include any free or bonus months that may have been part of the initial agreement.
LEAD GUARANTEE: The guaranteed lead provision will become null and void should we exhaust the total addressable market, and if the client is unable to furnish additional prospects, termination of the agreement will ensue.
PAUSING CAMPAIGNS: Should the User request a pause or cessation of campaigns for a period of 30 days or more, the following conditions shall apply: Upon resumption of service, a reactivation fee will be levied, equivalent to one month’s subscription cost or £300 at the time of the pause or cessation. This fee is intended to cover the necessary setup and reconfiguration efforts required to resume campaigns. This reactivation fee will be communicated to the User in advance of resuming the service and must be paid in full prior to campaign reactivation. The reactivation fee is non-refundable and will be based on the User’s monthly subscription cost at the time of pausing or ceasing the campaigns.

If the campaign is paused for over six (6) months, the contract will be null and void and no refund will be given.

6. POLICY ENFORCEMENTMONITORING: The Service Provider monitors client compliance with the FUP and assesses campaign effectiveness.
ENFORCEMENT MEASURES: In instances of non-compliance or misuse, the Service Provider reserves the right to:

  • Limit or suspend content and data changes.
  • Provide guidance and recommendations for improvement.
  • Terminate the client relationship if repeated violations occur.

7. REVIEW AND AMENDMENTPERIODIC REVIEW: The FUP undergoes periodic review to reflect changes in industry standards, client needs, or service offerings.
AMENDMENTS: Updates or amendments to the FUP will be communicated to clients promptly, with opportunities for feedback and clarification.
8. CONCLUSIONCOMMITMENT TO COLLABORATION: Emphasis is placed on the significance of collaboration between the client and Leadzoom to attain optimal results in cold email prospecting.
COMMITMENT TO FAIRNESS: Reiteration of the commitment to fairness, transparency, and efficacy in delivering high-quality cold email campaigns

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