Terms & Privacy

THE AGREEMENT: The use of this website and services on this website provided by Leadzoom(hereinafter referred to as “Company”) are subject to the following Terms & Conditions (hereinafter the “Agreement”), all parts and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website (hereinafter collectively referred to as “Website”) and any services provided by or on this Website (“Services”). Leadzoom is not a LinkedIn product. You understand that like any third-party software or tools, LinkedIn Corporation does not endorse the use of Leadzoom nor does LinkedIn Corporation have any association with Leadzoom.

1) DEFINITIONS

The parties referred to in this Agreement shall be defined as follows:

1. Company, Us, We: The Company, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. Leadzoom, Company, Us, We, Our, Ours and other first-person pronouns will refer to the Company, as well as all employees and affiliates of the Company.
2. You, the User, the Client: You, as the user of the Website, will be referred to throughout this Agreement with second-person pronouns such as You, Your, Yours, or as User or Client.
3. Parties: Collectively, the parties to this Agreement (the Company and You) will be referred to as Parties.

2) ASSENT & ACCEPTANCE

By using the Website, You warrant that You have read and reviewed this Agreement and that You agree to be bound by it. If You do not agree to be bound by this Agreement, please leave the Website immediately. The Company only agrees to provide use of this Website and Services to You if You assent to this Agreement.

3) AGE RESTRICTION

You must be at least 18 (eighteen) years of age to use this Website or any Services contained herein. By using this Website, You represent and warrant that You are at least 18 years of age and may legally agree to this Agreement. The Company assumes no responsibility or liability for any misrepresentation of Your age.

4) LICENSE TO USE WEBSITE

The Company may provide You with certain information as a result of Your use of the Website or Services. Such information may include, but is not limited to, documentation, data, or information developed by the Company, and other materials which may assist in Your use of the Website or Services (“Company Materials”). Subject to this Agreement, the Company grants You a non-exclusive, limited, non-transferable and revocable license to use the Company Materials solely in connection with Your use of the Website and Services. Leadzoom paid license is non refundable. The Company Materials may not be used for any other purpose and this license terminates upon Your cessation of use of the Website or Services or at the termination of this Agreement.

5) INTELLECTUAL PROPERTY

You agree that the Website and all Services provided by the Company are the property of the Company, including all copyrights, trademarks, trade secrets, patents and other intellectual property (“Company IP”). You agree that the Company owns all right, title and interest in and to the Company IP and that You will not use the Company IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the Company IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Company.

6) USER OBLIGATIONS

As a user of the Website or Services, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, Your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable You to use the Website and Services. You must not share such identifying information with any third party and if You discover that Your identifying information has been compromised, You agree to notify Us immediately in writing. Email notification will suffice. You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us apprised of any changes to Your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity is grounds for immediate termination of this Agreement.

7) ACCEPTABLE USE

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services or general business of the Company. You further agree not to use the Website or Services:

1. To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
2. To violate any intellectual property rights of the Company or any third party;
3. To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
4. To perpetrate any fraud;
5. To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
6. To publish or distribute any obscene or defamatory material;
7. To publish or distribute any material that incites violence, hate or discrimination towards any group;
8. To unlawfully gather information about others.

8) PRIVACY INFORMATION

Through Your Use of the Website and Services, You may provide Us with certain information. By using the Website or the Services, You authorize the Company to use Your information in the United Kingdom and any other country where We may operate.

1. Information We May Collect or Receive: When You register for an account, You provide Us with a valid email address and may provide Us with additional information, such as Your name or billing information. Depending on how You use Our Website or Services, We may also receive information from external applications You use to access Our Website, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.
2. How We Use Information: We use the information gathered from You to ensure Your continued good experience on Our website, including through email communication. We may also track certain of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers.
3. How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive from the use of various technologies, You may choose to disable cookies in Your web browser. Please be aware that the Company will still receive information about You that You have provided, such as Your email address. If You choose to terminate Your account, the Company will store information about You for the following number of days: 30. After that time, it will be deleted
4. We use SSL (Secure Sockets Layer) for connections between client side (website & app) and our servers to protect your data
5. We do not collect any payment information of any kind.
6. We store only your Leadzoom account information (email, licenses, team members for enterprise accounts) on our servers

9) REVERSE ENGINEERING & SECURITY

You agree not to undertake any of the following actions:

1. Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;
2. Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.

10) DATA LOSS

The Company does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Services is at Your own risk.

11) INDEMNIFICATION

You agree to defend and indemnify the Company and any of its affiliates (if applicable) and hold Us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to Your use or misuse of the Website or Services, Your breach of this Agreement, or Your conduct or actions. You agree that the Company shall be able to select its own legal counsel and may participate in its own defense, if the Company wishes.

12) SPAM POLICY

You are strictly prohibited from using the Website or any of the Company’s Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

13) THIRD-PARTY LINKS & CONTENT

Adjustments Due to Third-Party Changes: Our services are significantly dependent on external third-party platforms, such as Google, Microsoft, LinkedIn, and other email and advertising platforms, over which we have no control. These entities may make changes to their policies, operations, or algorithms that critically impact our ability to deliver services as initially agreed. Disclaimer of Liability: We shall not be held liable for any loss, delay, or failure in performance resulting directly or indirectly from actions taken or not taken by these third-party platforms. Under no circumstances shall such changes entitle clients to any form of reimbursement, compensation, or refund from us, including but not limited to adjustments to the fees paid for services rendered. Nullification of Guarantees: In the event of significant operational or policy changes by any third-party platform that materially affects our service delivery, any guarantees pertaining to the quantity of leads or specific performance metrics shall become null and void. A change is considered “significant” if it fundamentally alters the tools, access, or processes essential to our lead generation services, rendering our initial performance guarantees impracticable. Service Adjustment Protocol: We reserve the unilateral right to adjust, modify, or cancel any services, agreements, or obligations that become impracticable to fulfill due to third-party changes. We will endeavor to provide clients with alternative solutions or adjustments to the scope of services. However, such changes shall not result in reductions to fees already paid or due, nor will they warrant any refunds. Contract Termination Rights: We retain the right to terminate any service agreement with immediate effect and without penalty if third-party changes prevent the adequate fulfillment of agreed-upon service deliverables. Such termination decisions will be made at our sole discretion and communicated to affected clients promptly. Mandatory Client Notification and Cooperation: Clients are required to cooperate fully during periods of significant third-party changes and to accept reasonable adjustments to service expectations and deliverables. Failure to accept these adjustments may result in the termination of the service agreement. Additionally, for clients who have been active for more than three months, LeadZoom reserves the option to offer alternative services or data previously paid for and used by the client as a form of compensation in lieu of other remedies. Force Majeure Applicability: In the event that external third-party platforms take actions that significantly impact the Company’s ability to deliver services as initially agreed, these events shall be considered Force Majeure as defined in Section 20. Under such circumstances, the Company shall not be liable for any delays, disruptions, or inability to perform services caused by these third-party changes. Any guarantees, warranties, or specific performance obligations affected by such changes shall be null and void, and the Company retains the right to modify or terminate services accordingly, per the terms outlined in this Agreement. Continued Efforts: Despite the nullification of specific guarantees under altered conditions, we remain committed to achieving the best possible outcomes for our clients and will continue to work diligently to adapt our strategies and efforts to new operational realities.

14) MODIFICATION & VARIATION

The Company may, from time to time and at any time without notice to You, modify this Agreement. You agree that the Company has the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Agreement, unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.

1. To the extent any part or sub-part of this Agreement is held ineffective or invalid by any court of law, You agree that the prior, effective version of this Agreement shall be considered enforceable and valid to the fullest extent.
2. You agree to routinely monitor this Agreement and refer to the Effective Date posted at the top of this Agreement to note modifications or variations. You further agree to clear Your cache when doing so to avoid accessing a prior version of this Agreement. You agree that Your continued use of the Website after any modifications to this Agreement is a manifestation of Your continued assent to this Agreement.
3. In the event that You fail to monitor any modifications to or variations of this Agreement, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified Agreement.

15) ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.

16) SERVICE INTERRUPTIONS

The Company may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Company shall have no liability for any damage or loss caused as a result of such downtime.

17) TERM, TERMINATION & SUSPENSION

The Company may terminate this Agreement with You at any time for any reason, with or without cause. The Company specifically reserves the right to terminate this Agreement if You violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the Company or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If You have registered for an account with Us, You may also terminate this Agreement at any time by contacting Us and requesting termination. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect. If the customer would like to cancel their service, Leadzoom requires an email in writing to request cancellation and must give 30 days notice. To cancel your service, direct your email to hi@leadzoom.io

18) NO WARRANTIES

You agree that Your use of the Website and Services is at Your sole and exclusive risk and that any Services provided by Us are on an “As Is” basis. The Company hereby expressly disclaims any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. The Company makes no warranties that the Website or Services will meet Your needs or that the Website or Services will be uninterrupted, error-free, or secure. The Company also makes no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. You agree that any damage that may occur to You, through Your computer system, or as a result of loss of Your data from Your use of the Website or Services is Your sole responsibility and that the Company is not liable for any such damage or loss.

19) LIMITATION ON LIABILITY

The Company is not liable for any damages that may occur to You as a result of Your use of the Website or Services, to the fullest extent permitted by law. The maximum liability of the Company arising from or relating to this Agreement is limited to the greater of one hundred (£100) GBP Pounds or the amount You paid to the Company in the last six (6) months. This section applies to any and all claims by You, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.

20) GENERAL PROVISIONS

LANGUAGE: All communications made or notices given pursuant to this Agreement shall be in the English language. JURISDICTION, VENUE & CHOICE OF LAW: Through Your use of the Website or Services, You agree that the laws of the United Kingdom shall govern any matter or dispute relating to or arising out of this Agreement, as well as any dispute of any kind that may arise between You and the Company, with the exception of its conflict of law provisions. In case any litigation specifically permitted under this Agreement is initiated, the Parties agree to submit to the personal jurisdiction of the United Kingdom. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. You hereby waive the right to any objection of venue, including assertion of the doctrine of forum non conveniens or similar doctrine. ARBITRATION: In case of a dispute between the Parties relating to or arising out of this Agreement, the Parties shall first attempt to resolve the dispute personally and in good faith. If these personal resolution attempts fail, the dispute shall be submitted to binding arbitration.

1. Exclusive Dispute Resolution Mechanism: Except for claims related to non-payment, which may be pursued in small claims court, any dispute, controversy, or claim arising out of or relating to this Agreement, including but not limited to its validity, interpretation, breach, or termination, shall be resolved exclusively through final and binding arbitration.
2. Arbitration Forum and Rules: The arbitration shall be conducted in the United Kingdom by a single arbitrator under the rules of the London Court of International Arbitration (LCIA) or the Chartered Institute of Arbitrators (CIArb). The arbitrator shall apply the substantive laws of England and Wales, excluding conflict-of-law principles.
3. Cost Allocation: The party initiating arbitration shall be responsible for bearing all upfront costs and fees associated with the arbitration, including arbitrator fees and administrative costs. The arbitrator shall have the authority to allocate arbitration costs at the conclusion of the proceedings, including requiring the losing party to reimburse reasonable arbitration costs to the prevailing party.
4. Location and Procedure: The arbitration shall be held in London, UK, unless otherwise agreed by both parties. If the claimant is located outside of the UK, the arbitration shall be conducted remotely via video conference. The arbitration process shall be streamlined, with limited discovery, no depositions, and resolution within 90 days of filing.
5. Confidentiality: All arbitration proceedings, related documents, and any settlement negotiations shall be confidential and may not be disclosed to any third party, except as required by law.
6. Limitation of Arbitrator Authority: The arbitrator shall have no authority to:
   • Add parties to the arbitration;
   • Vary the provisions of this Agreement;
   • Award punitive damages, consequential damages, or any damages exceeding the total amount paid to Leadzoom by the claimant in the six (6) months preceding the dispute.
7. Class Action Waiver: The parties expressly waive any right to assert claims as a class, collective, or representative action, and arbitration shall be conducted solely on an individual basis.
8. Severability: If any provision of this arbitration clause is found to be unenforceable, the remaining provisions shall remain in effect.
9. Survival: This arbitration agreement shall survive the termination of this Agreement and continue to apply to any disputes between the parties.

ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by You. Should this Agreement, or the rights granted hereunder, be assigned, sold, leased or otherwise transferred by the Company, the rights and liabilities of the Company will bind and inure to any assignees, administrators, successors, and executors. SEVERABILITY: If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the remainder of this Agreement shall continue in full force. NO WAIVER: In the event that We fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part. HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under this Agreement are for convenience and organization only. Headings shall not affect the meaning of any provisions of this Agreement. NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties. FORCE MAJEURE: The Company is not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, third-party platform restrictions, policy changes from external service providers (including but not limited to Google, Microsoft, LinkedIn, or other email and advertising platforms), and other acts which may be due to unforeseen circumstances. The Company shall not be held liable for service disruptions caused by external platforms restricting, blocking, or otherwise preventing the delivery of emails or marketing campaigns, as such actions are beyond the Company’s control. ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email Us at the following address: luke@leadzoom.io.

21) BUYING ONLINE

1. By making a purchase online, you acknowledge and agree to be bound by the terms and privacy policy of Leadzoom. Please note that this is a subscription-based service. The second payment will be automatically charged 30 days after the initial payment for monthly commitments, and 90 days after for quarterly commitments. In the event that there is any time owed back to the platform, it will be provided to you once the second payment has been successfully processed.

2. If you have agreed in writing to participate in a trial service, it is your responsibility to cancel the agreement before the next payment is due. Failure to do so will result in the application of our standard terms and conditions. Kindly note that refunds will not be granted once payment has been made.

3. Non-Refundable Payment and Service Guarantee: Payment for services rendered by Leadzoom is non-refundable. Leadzoom is committed to delivering high-quality email marketing services and dedicates significant effort to onboard customers whose goals align with our expertise. However, given the inherent uncertainties in marketing and business outcomes, we cannot guarantee specific results beyond our direct control, such as compelling recipients to desire your product or service.

4. Service Commitment: Our primary responsibility and commitment are to ensure that emails are successfully delivered to the intended recipients’ inboxes and to maximize the likelihood of these emails being opened. While Leadzoom employs advanced techniques and industry best practices to achieve these objectives, it is important to acknowledge that the final consumer actions are influenced by numerous factors beyond our direct control.
5. Acknowledgement of Marketing Risks: By engaging Leadzoom for email marketing services, the Client acknowledges the unpredictable nature of marketing results and agrees that payment obligations are not contingent upon achieving specific marketing outcomes, such as conversion rates, sales increases, or any other form of customer engagement beyond the successful delivery and opening of emails.

Leadzoom agrees to undertake efforts to facilitate LinkedIn connections and associated output (hereinafter collectively referred to as “Service”).

1. ACKNOWLEDGMENT OF LIMITATIONS: The parties acknowledge and agree that the Service provided by the service provider is subject to inherent limitations. These limitations may arise due to factors beyond the service provider’s control, including but not limited to technical constraints, changes in LinkedIn algorithms, and the behavior of third-party users.
2. NO GUARANTEES OF RESULTS: The service provider makes no guarantees, representations, or warranties, either express or implied, regarding the number of LinkedIn connections or the specific outcomes resulting from the Service. The parties acknowledge that the success of LinkedIn connections and associated output is influenced by various external factors, and as such, results may vary.
3. BEST EFFORTS OBLIGATION: Notwithstanding the absence of guarantees, the service provider agrees to exert reasonable efforts to achieve the objectives outlined in the agreement. However, the parties acknowledge that the service provider’s obligation is limited to undertaking best efforts and does not imply any assurance of specific results.
4. LIMITATION OF LIABILITY: In no event shall the service provider be liable to the client or any third party for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the Service, including but not limited to lost profits, loss of data, or business interruption, regardless of the form of action, whether in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.
5. INDEMNIFICATION: The client agrees to indemnify, defend, and hold harmless the service provider from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or related to the client’s use of the Service, including but not limited to any claims alleging a failure to achieve desired LinkedIn connections or output.
6. NO REFUND: The parties acknowledge that no refunds will be issued for paused campaigns, and the service provider shall not be held responsible for any disconnection issues that may arise.

22.3 PERFORMANCE REVIEW & EARLY TERMINATION (LEADZOOM DISCRETION)

Leadzoom is committed to delivering high-quality lead generation services, applying our experience, expertise, and best efforts throughout the agreed campaign term. However, despite all reasonable efforts, certain campaigns may not yield the desired outcomes due to market conditions, audience response, or product-market fit issues.

To protect both parties from prolonged investment in a campaign that shows no realistic signs of success, Leadzoom reserves the exclusive right, at its sole discretion, to review performance at either the 3-month or 6-month mark, depending on the nature of the campaign, and take one of the following actions:

1. Early Termination by Leadzoom (Applicable at the 3-month mark for fast-cycle campaigns or the 6-month mark for longer-cycle industries):
   • If Leadzoom determines that continuing the campaign would not represent a productive use of resources for either party, Leadzoom may unilaterally terminate the agreement.
   • All fees paid up to the date of termination remain non-refundable.
2. Continued Service with Adjustments:
   • Leadzoom may recommend modifications to the campaign strategy, targeting, or messaging.
   • The client may choose to accept these adjustments or continue under the original terms, provided that the Fair Usage Policy and Lead Guarantee remain in effect.
3. Alternative Service Offering:
   • Leadzoom may, at its discretion, offer the Client the option to transition to another lead generation or marketing service.
   • Any alternative service is offered under separate terms and pricing, to be mutually agreed upon.

This clause does not affect the Lead Guarantee, Extension Rights, or Fair Usage Policy under Sections 22 and 24, which continue to apply unless Leadzoom exercises its discretion to terminate under this provision. Any decision to terminate under this clause will be communicated formally in writing, with a summary of performance data provided to support the recommendation.